Security and continuity1 min read
Ask Better Questions About Backup Readiness
Knowing that a backup job exists is different from knowing how a public service would be restored.
Ideas for the work ahead
News & Insights.
Ideas for what comes next.
Useful planning notes for public-sector connectivity, technology delivery, and service operations.
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106 practical guides
Browse practical guidance by date, topic, or the question you are working through.
106 guides
Service operations1 min read
Keep Account Removal Connected to Staff Changes
Access changes can involve more than disabling one sign-in.
Service operations1 min read
Decide Which Monitoring Alerts Need a Human Response
An alert is useful when someone knows what to do with it.
Service operations1 min read
Explain a Planned Technology Outage in Plain Language
A maintenance notice should help people plan their work.
Cabling and wiring1 min read
Keep a Public Counter Running During Nearby Installation
Technology work near a public counter requires coordination with the people serving visitors.
Cloud and hosting1 min read
Set Boundaries for a Small Cloud Pilot
A cloud pilot is easier to evaluate when its boundaries are clear.
Public service technology1 min read
Review the Technology Behind an Online Appointment
An online appointment involves more than a calendar screen.
Service operations1 min read
Plan a Service Desk Knowledge Article People Can Follow
A knowledge article should answer one recognizable question.
Service operations1 min read
Give Remote Staff a Clear Support Starting Point
An employee working away from the office should not have to guess where a technology problem belongs.
Project delivery1 min read
Separate Open Questions from Project Risks
A project can have many unanswered questions without every one being a major risk.
Network and connectivity1 min read
Give a Multi-Building Upgrade a Consistent Room Record
A common room record can make a multi-building upgrade easier to compare.
Public service technology1 min read
Include Accessibility Questions in Technology Planning
Technology planning should include how different people will use the service.
From the original archive
Company posts and announcements
These links lead to the original company articles, with their recorded publication dates.