Project delivery1 min read
Separate Open Questions from Project Risks
A project can have many unanswered questions without every one being a major risk.
Ideas for the work ahead
News & Insights.
Ideas for what comes next.
Useful planning notes for public-sector connectivity, technology delivery, and service operations.
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106 practical guides
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12 guides from 2019
Clear filtersNetwork and connectivity1 min read
Give a Multi-Building Upgrade a Consistent Room Record
A common room record can make a multi-building upgrade easier to compare.
Public service technology1 min read
Include Accessibility Questions in Technology Planning
Technology planning should include how different people will use the service.
Service operations1 min read
Make Vendor Contact Lists Work During a Service Problem
A vendor contact list can become outdated even when the contract remains active.
Equipment and procurement1 min read
Choose Spare Equipment by the Service It Protects
A shelf of spare devices is useful only when the team knows which problem each item is meant to solve.
Network and connectivity1 min read
Prepare a Temporary Public Service Location
A temporary office still needs a dependable plan for the work it will perform.
Project delivery1 min read
Keep Technology Scope Changes Visible
A small installation change can have consequences beyond its own price.
Public service technology1 min read
Clarify Who Owns a Government Contact Center Transfer
A caller can move between departments while the support teams behind those departments use different systems.
Cabling and wiring1 min read
Make Moves and Desk Changes Easier to Support
A few desk moves can touch more technology than expected.
Wireless services1 min read
Investigate Wireless Complaints by Location and Task
'The Wi-Fi is slow' is a starting point, not a diagnosis.
Cloud and hosting1 min read
Map the Dependencies of a Cloud Application
A cloud application still depends on things outside the subscription.
Network and connectivity1 min read
Put Acceptance Criteria Beside the Work Description
A scope that says 'install the network' leaves room for different ideas about completion.
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