Cloud and hosting1 min read
Make Service Ownership Part of a Hosted Infrastructure Decision
Hosted infrastructure discussions should clarify the work retained by the organization.
Ideas for the work ahead
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Ideas for what comes next.
Useful planning notes for public-sector connectivity, technology delivery, and service operations.
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106 practical guides
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106 guides
Wireless services1 min read
Plan a Wireless Upgrade Without Forgetting Existing Users
A wireless upgrade can change the connection experience for staff, visitors, and shared devices.
Security and continuity1 min read
Keep a Service Restoration Runbook Usable Under Pressure
A restoration runbook should help an authorized responder find the next step without interpreting a long narrative.
Cloud and hosting1 min read
Review AI Tools Through a Public-Service Workflow
An AI tool proposal should begin with a defined public-service task and clear boundaries.
Network and connectivity1 min read
Use a Readiness Review Before a Government Technology Cutover
A cutover readiness review should confirm that the people, site conditions, and service checks are in place.
Public service technology1 min read
Make Government Contact Center Improvements Measurable
A contact center improvement should have a clear question behind it.
Cabling and wiring1 min read
Plan the Cabling Questions Before Adding Connected Devices
Adding connected equipment creates questions about its physical installation and support.
Public service technology1 min read
Keep Technology Requirements Close to the People Using the Service
Technology requirements can drift when they pass through several teams.
Network and connectivity1 min read
Prioritize Government Network Work Without Treating Every Site Alike
A multi-site network program needs a way to discuss differences between buildings.
Service operations1 min read
Give a Yearly Service Review a Clear Baseline
A yearly technology review needs a baseline that explains what is being compared.
Service operations1 min read
Plan the Documentation a Small Government IT Team Can Maintain
A small IT team needs documentation that fits its working capacity.
Security and continuity1 min read
Make Security Exceptions Visible in Project Planning
A project may encounter a condition that does not match an organization's established security requirements.
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