Public service technology1 min read
Keep Public Phone Instructions Consistent Across Channels
A public phone number may appear on a website, a recorded greeting, a printed notice, and an appointment message.
Ideas for the work ahead
News & Insights.
Ideas for what comes next.
Useful planning notes for public-sector connectivity, technology delivery, and service operations.
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106 practical guides
Browse practical guidance by date, topic, or the question you are working through.
106 guides
Service operations1 min read
Prepare Technology Records for a Provider Transition
A provider transition requires more than passing over a contact list.
Service operations1 min read
Use a Service Catalog to Route the First Question
A service catalog can help employees ask for the right kind of help.
Cloud and hosting1 min read
Compare Equipment Room Locations Before Committing the Layout
Choosing an equipment room location creates dependencies for installation and ongoing operation.
Security and continuity1 min read
Plan a Useful Tabletop Discussion for a Service Interruption
A tabletop discussion can reveal missing responsibilities without interrupting a live service.
Project delivery1 min read
Create a Field Work Package a Crew Can Actually Use
A field work package should help an authorized crew arrive prepared.
Network and connectivity1 min read
Distinguish a Network Capacity Question from an Application Delay
A slow application can lead quickly to a request for more network capacity.
Public service technology1 min read
Check the Instructions on a Public-Facing Kiosk
A kiosk can be technically available while its instructions leave visitors uncertain.
Network and connectivity1 min read
Build a Technology Roadmap Around Decisions, Not Product Names
A roadmap is more useful when it explains why work should happen in a particular order.
Cabling and wiring1 min read
Reconcile Project Drawings with What Was Installed
A final drawing should show the delivered installation closely enough to support the receiving team.
Service operations1 min read
Compare Support Options with the Same Scope Questions
Support options are hard to compare when each description covers a different set of responsibilities.
Cloud and hosting1 min read
Create a Useful Equipment Room Visit Log
An equipment room visit log can help explain changes that affect a shared service.
From the original archive
Company posts and announcements
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