Service operations1 min read
Give a Yearly Service Review a Clear Baseline
A yearly technology review needs a baseline that explains what is being compared.
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Useful planning notes for public-sector connectivity, technology delivery, and service operations.
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106 practical guides
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12 guides from 2024
Clear filtersService operations1 min read
Plan the Documentation a Small Government IT Team Can Maintain
A small IT team needs documentation that fits its working capacity.
Security and continuity1 min read
Make Security Exceptions Visible in Project Planning
A project may encounter a condition that does not match an organization's established security requirements.
Cloud and hosting1 min read
Check Whether a Technology Pilot Can Be Supported
A pilot can demonstrate a useful feature while leaving its support model unresolved.
Service operations1 min read
Make Service Desk Categories Reflect Public Office Work
Ticket categories influence what a service team can learn from its records.
Network and connectivity1 min read
Prepare a Technology Work Plan for a Multi-Tenant Building
A government office in a shared building may depend on spaces and pathways controlled by other parties.
Project delivery1 min read
Control the Technology Details in Public Project Updates
A public project update should explain the service improvement without revealing operational details that do not belong in a broad audience.
Service operations1 min read
Use a Responsibility Matrix for Shared Technology Services
A responsibility matrix can clarify a service shared by an agency, a hosting provider, and an application vendor.
Service operations1 min read
Prepare the First Week After a Technology Launch
The first week after a launch is a useful period for finding questions that did not appear in a demonstration.
Wireless services1 min read
Keep a Wireless Survey and a User Experience Review Connected
A wireless assessment and a user experience review answer related but different questions.
Public service technology1 min read
Test Public Service Forms as a Complete Workflow
A public form supports a workflow that starts before submission and continues afterward.
Service operations1 min read
Start a Government IT Budget Discussion with Service Consequences
Technology budget discussions are clearer when each proposed item explains the service consequence it addresses.
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