Cabling and wiring1 min read
Reconcile Project Drawings with What Was Installed
A final drawing should show the delivered installation closely enough to support the receiving team.
Ideas for the work ahead
News & Insights.
Ideas for what comes next.
Useful planning notes for public-sector connectivity, technology delivery, and service operations.
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106 practical guides
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12 guides from 2021
Clear filtersService operations1 min read
Compare Support Options with the Same Scope Questions
Support options are hard to compare when each description covers a different set of responsibilities.
Cloud and hosting1 min read
Create a Useful Equipment Room Visit Log
An equipment room visit log can help explain changes that affect a shared service.
Security and continuity1 min read
Prepare a Technology Project for a Staff Handover
A project can lose context when a coordinator changes roles.
Public service technology1 min read
Design a Practical Orientation for New Technology Users
New technology is easier to adopt when the orientation follows real work.
Cabling and wiring1 min read
Coordinate Technology Work with Building Renovation Milestones
Technology installation often depends on work outside the IT schedule.
Service operations1 min read
Ask What a Support Report Helps You Decide
A monthly support report should help its reader decide what to do next.
Network and connectivity1 min read
Document the Point Where Provider and Agency Networks Meet
The boundary between an outside connection and an agency's own network deserves a clear record.
Service operations1 min read
Make a Service Escalation Path Easy to Follow
Escalation should help a service issue reach the right authority.
Equipment and procurement1 min read
Review Equipment Substitutions Before They Reach the Site
An equipment substitution can affect more than the model number on a delivery note.
Wireless services1 min read
Plan Wi-Fi for a Room That Changes Use
A public meeting room can host a small workshop in the morning and a full training session later.
Project delivery1 min read
Capture Decisions in a Government Technology Kickoff
A kickoff meeting should establish how the team will make decisions.
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