Equipment and procurement1 min read
Use a Technology Review to Retire Unused Arrangements
Technology reviews should make room for subtraction.
Ideas for the work ahead
News & Insights.
Ideas for what comes next.
Useful planning notes for public-sector connectivity, technology delivery, and service operations.
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106 practical guides
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12 guides from 2020
Clear filtersEquipment and procurement1 min read
Give Shared Printers a Place in the Service Plan
Shared printers and scanners can sit outside a network project's main discussion even when staff rely on them throughout the day.
Network and connectivity1 min read
Make a Network Diagram Useful to Nontechnical Owners
A network diagram can support a project discussion without exposing detailed configuration.
Security and continuity1 min read
Ask Better Questions About Backup Readiness
Knowing that a backup job exists is different from knowing how a public service would be restored.
Service operations1 min read
Keep Account Removal Connected to Staff Changes
Access changes can involve more than disabling one sign-in.
Service operations1 min read
Decide Which Monitoring Alerts Need a Human Response
An alert is useful when someone knows what to do with it.
Service operations1 min read
Explain a Planned Technology Outage in Plain Language
A maintenance notice should help people plan their work.
Cabling and wiring1 min read
Keep a Public Counter Running During Nearby Installation
Technology work near a public counter requires coordination with the people serving visitors.
Cloud and hosting1 min read
Set Boundaries for a Small Cloud Pilot
A cloud pilot is easier to evaluate when its boundaries are clear.
Public service technology1 min read
Review the Technology Behind an Online Appointment
An online appointment involves more than a calendar screen.
Service operations1 min read
Plan a Service Desk Knowledge Article People Can Follow
A knowledge article should answer one recognizable question.
Service operations1 min read
Give Remote Staff a Clear Support Starting Point
An employee working away from the office should not have to guess where a technology problem belongs.
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