Service operations1 min read
Review the Small Technology Problems Staff Work Around
Staff often develop workarounds for small technology problems before a support team hears about them.
Ideas for the work ahead
News & Insights.
Ideas for what comes next.
Useful planning notes for public-sector connectivity, technology delivery, and service operations.
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106 practical guides
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12 guides from 2018
Clear filtersEquipment and procurement1 min read
Plan Technology Deliveries for an Occupied Public Building
A delivery appointment can affect reception, facilities staff, installers, and the public areas they share.
Security and continuity1 min read
Turn a Cybersecurity Discussion into an Ownership List
Security discussions can stall when every concern sounds like a shared responsibility.
Network and connectivity1 min read
Define What a Government IT Handoff Must Contain
Project completion should give the receiving team enough information to operate what was installed.
Equipment and procurement1 min read
Keep an Equipment Inventory Useful Without Making It Complicated
An equipment inventory should help people make decisions.
Network and connectivity1 min read
Give Public Meeting Rooms a Repeatable Technology Check
A meeting room may work well during setup and still cause confusion when a different group arrives.
Service operations1 min read
Choose a Change Window That Matches Public Service Hours
An empty building is not always an idle building.
Network and connectivity1 min read
Separate Internet Provider Work from Building Readiness
An ordered internet connection does not answer every question about getting service into a building.
Service operations1 min read
Write a Better IT Service Request
A short service request can still contain enough detail to help the right person respond.
Cabling and wiring1 min read
Make Cable Labels Useful to the Next Technician
A label earns its value when someone unfamiliar with the installation can follow it.
Wireless services1 min read
Plan Guest Wi-Fi Around the Visitor Journey
Visitors usually want to complete a task, not learn how a building's wireless network is organized.
Cabling and wiring1 min read
What to Bring to a Public Building Technology Walkthrough
A useful technology walkthrough starts before anyone enters the equipment room.
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