Cloud and hosting1 min read
Check Whether a Technology Pilot Can Be Supported
A pilot can demonstrate a useful feature while leaving its support model unresolved.
Ideas for the work ahead
News & Insights.
Ideas for what comes next.
Useful planning notes for public-sector connectivity, technology delivery, and service operations.
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106 practical guides
Browse practical guidance by date, topic, or the question you are working through.
106 guides
Service operations1 min read
Make Service Desk Categories Reflect Public Office Work
Ticket categories influence what a service team can learn from its records.
Network and connectivity1 min read
Prepare a Technology Work Plan for a Multi-Tenant Building
A government office in a shared building may depend on spaces and pathways controlled by other parties.
Project delivery1 min read
Control the Technology Details in Public Project Updates
A public project update should explain the service improvement without revealing operational details that do not belong in a broad audience.
Service operations1 min read
Use a Responsibility Matrix for Shared Technology Services
A responsibility matrix can clarify a service shared by an agency, a hosting provider, and an application vendor.
Service operations1 min read
Prepare the First Week After a Technology Launch
The first week after a launch is a useful period for finding questions that did not appear in a demonstration.
Wireless services1 min read
Keep a Wireless Survey and a User Experience Review Connected
A wireless assessment and a user experience review answer related but different questions.
Public service technology1 min read
Test Public Service Forms as a Complete Workflow
A public form supports a workflow that starts before submission and continues afterward.
Service operations1 min read
Start a Government IT Budget Discussion with Service Consequences
Technology budget discussions are clearer when each proposed item explains the service consequence it addresses.
Project delivery1 min read
Keep Project Lessons Specific Enough to Reuse
A project review becomes more valuable when its lessons describe a condition and a useful response.
Wireless services1 min read
Write a Better Request for a Technology Site Survey
A site survey should answer a question that the project needs resolved.
Security and continuity1 min read
Keep Cybersecurity Actions Small Enough to Assign
A long list of security concerns can overwhelm a small government IT team.
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