Technology planning should include how different people will use the service. A self-service station in a public lobby, for example, raises questions about the screen, controls, instructions, assistance options, and the physical place where the station will be used.
Describe the complete task
Bring accessibility staff and service owners into the requirements discussion. Ask how a visitor starts, completes, and confirms the task, including situations where assistance is needed. Keep product features distinct from the accessibility of the overall experience. A procurement or project team needs a clear list of questions rather than an assumption that one product label settles every issue.
Plan a meaningful review
Identify who will evaluate the proposed solution and what evidence they need. Arrange review time before the installation schedule becomes fixed. GSA's Section508.gov provides federal accessibility acquisition guidance that teams can consult with their responsible specialists. Determine the requirements applicable to the particular organization and project rather than copying a generic statement from another procurement.
Practical takeaway
Write accessibility questions into the planning brief and assign their review. This helps the project team discuss the user experience before equipment choices become difficult to change.