Project delivery1 min read
Close Small Project Exceptions Before They Become Permanent
A project may enter service with a short list of agreed exceptions.
Ideas for the work ahead
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Useful planning notes for public-sector connectivity, technology delivery, and service operations.
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106 practical guides
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12 guides from 2022
Clear filtersEquipment and procurement1 min read
Give Procurement Teams a Clear Technology Requirement
A procurement team can ask better questions when the technology requirement describes the work the organization needs to accomplish.
Security and continuity1 min read
Review Privileged Access as an Operational Responsibility
Administrative access deserves a clear owner and a defined purpose.
Public service technology1 min read
Keep Public Phone Instructions Consistent Across Channels
A public phone number may appear on a website, a recorded greeting, a printed notice, and an appointment message.
Service operations1 min read
Prepare Technology Records for a Provider Transition
A provider transition requires more than passing over a contact list.
Service operations1 min read
Use a Service Catalog to Route the First Question
A service catalog can help employees ask for the right kind of help.
Cloud and hosting1 min read
Compare Equipment Room Locations Before Committing the Layout
Choosing an equipment room location creates dependencies for installation and ongoing operation.
Security and continuity1 min read
Plan a Useful Tabletop Discussion for a Service Interruption
A tabletop discussion can reveal missing responsibilities without interrupting a live service.
Project delivery1 min read
Create a Field Work Package a Crew Can Actually Use
A field work package should help an authorized crew arrive prepared.
Network and connectivity1 min read
Distinguish a Network Capacity Question from an Application Delay
A slow application can lead quickly to a request for more network capacity.
Public service technology1 min read
Check the Instructions on a Public-Facing Kiosk
A kiosk can be technically available while its instructions leave visitors uncertain.
Network and connectivity1 min read
Build a Technology Roadmap Around Decisions, Not Product Names
A roadmap is more useful when it explains why work should happen in a particular order.
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