Program delivery
Service-Related Labor
Define the people and skills a project needs, with clear roles, site access, supervision, deliverables, and knowledge transfer.
Service-Related Labor in practice
Define the work behind the role.
A staffing request is easier to coordinate when the deliverables, working environment, decision authority, and end of the assignment are clear.
- 01
Define the role
Name the work, deliverables, skills, location, schedule, and duration.
Carry forwardRole brief - 02
Prepare access
Confirm qualifications, site permissions, tools, and onboarding requirements.
Carry forwardReadiness - 03
Coordinate the work
Set supervision, communication, safety, issue, and change responsibilities.
Carry forwardDay-to-day delivery - 04
Transfer knowledge
Hand over records, open items, owner guidance, and access changes.
Carry forwardCloseout
Name which decisions stay with the agency, project lead, designer, vendor, or operating team.
Project details
Make the assignment clear on both sides.
Bring the current environment, intended outcome, and known constraints into the first conversation.
01Roles and deliverables+
Describe the expected work and acceptance criteria alongside qualifications, location, hours, and duration. Distinguish supporting work from decision-making authority.
02Supervision and coordination+
Name the working lead, reporting route, access sponsor, and process for questions or changes. Confirm tools and site requirements before mobilization.
03Knowledge transfer+
Set aside time for documentation, open-item review, owner training, replacement coverage where agreed, and the return or removal of access.
Common questions
Plan with fewer assumptions.
Use these questions to prepare the next conversation about service-related labor.
What should a role description include?
State the role, work, deliverables, minimum qualifications, authority, location, schedule, supervision, records, acceptance, and approved commercial basis.
Does staff augmentation transfer agency authority?
No. The scope should identify which activities are supported and which decisions remain with the agency, designer, prime, vendor, or operator.
How should knowledge transfer be handled?
Plan documentation, open items, access changes, owner training, records, replacement coverage, and the exact end of responsibility.
Start a conversation
Bring the requirement. Shape the next step.
Start with your sites, systems, timing, and the work you need to coordinate.
Contact Government Services →