Security and continuity1 min read
Prepare a Technology Project for a Staff Handover
A project can lose context when a coordinator changes roles.
Ideas for the work ahead
News & Insights.
Ideas for what comes next.
Useful planning notes for public-sector connectivity, technology delivery, and service operations.
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106 practical guides
Browse practical guidance by date, topic, or the question you are working through.
106 guides
Public service technology1 min read
Design a Practical Orientation for New Technology Users
New technology is easier to adopt when the orientation follows real work.
Cabling and wiring1 min read
Coordinate Technology Work with Building Renovation Milestones
Technology installation often depends on work outside the IT schedule.
Service operations1 min read
Ask What a Support Report Helps You Decide
A monthly support report should help its reader decide what to do next.
Network and connectivity1 min read
Document the Point Where Provider and Agency Networks Meet
The boundary between an outside connection and an agency's own network deserves a clear record.
Service operations1 min read
Make a Service Escalation Path Easy to Follow
Escalation should help a service issue reach the right authority.
Equipment and procurement1 min read
Review Equipment Substitutions Before They Reach the Site
An equipment substitution can affect more than the model number on a delivery note.
Wireless services1 min read
Plan Wi-Fi for a Room That Changes Use
A public meeting room can host a small workshop in the morning and a full training session later.
Project delivery1 min read
Capture Decisions in a Government Technology Kickoff
A kickoff meeting should establish how the team will make decisions.
Equipment and procurement1 min read
Use a Technology Review to Retire Unused Arrangements
Technology reviews should make room for subtraction.
Equipment and procurement1 min read
Give Shared Printers a Place in the Service Plan
Shared printers and scanners can sit outside a network project's main discussion even when staff rely on them throughout the day.
Network and connectivity1 min read
Make a Network Diagram Useful to Nontechnical Owners
A network diagram can support a project discussion without exposing detailed configuration.
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